Shipping policy

At SENsitive Hearts Ltd, we aim to make ordering your resources as simple and stress-free as possible.

Digital Products

Digital products are supplied electronically. Once your order has been completed, you will receive instructions on how to access or download your purchase. Digital products do not require physical shipping.

Physical Products

Our physical resources are handmade to order where applicable. Please allow 2–3 working days for printing, preparation and dispatch before your order is shipped.

We take care to prepare and package your items so they arrive ready to use. Delivery times may vary depending on the postal service and your location.

Delivery Information

Please ensure that your delivery address is correct when placing your order. SENsitive Hearts Ltd cannot be responsible for delays caused by incorrect address details or postal service disruptions.

If your order has not arrived within the expected timeframe, please contact us at sensitiveheartscommunity@gmail.com and we will do our best to help.

Thank you for supporting SENsitive Hearts Ltd. Every order helps us continue creating supportive resources for families, carers, educators and the SEN community.