Terms of service

Overview

Welcome to SENsitive Hearts Ltd. Throughout these terms, “we”, “us” and “our” refer to SENsitive Hearts Ltd.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before placing an order.

Our Products

SENsitive Hearts Ltd provides digital and physical resources designed to support children, young people, families, carers and professionals, including SEN resources, social stories, activity packs, visual supports and handmade items.

We aim to describe our products accurately. Please read each product listing carefully, including details about whether an item is a digital download or a physical product.

Orders and Payments

All prices are displayed in pounds sterling (£), unless otherwise stated. Payment must be completed through the available checkout options before an order can be processed.

We reserve the right to correct pricing or listing errors and to cancel an order where necessary, subject to applicable consumer law.

Digital Products

Digital products are supplied electronically. Please check the product description and ensure you have the necessary device, software and facilities to download or print your purchase.

Digital resources are for personal or agreed educational use only unless the product listing states otherwise. You must not resell, redistribute, share or reproduce our resources for commercial purposes without our written permission.

Your statutory consumer rights remain unaffected.

Physical and Handmade Products

Physical products may be handmade or made to order. Small variations may occur between handmade items, but products will be supplied as described in their listings.

Please follow any instructions supplied with the product and contact us if an item arrives damaged, faulty or incorrect.

Intellectual Property

All original content, designs, illustrations, text and resources created by SENsitive Hearts Ltd remain our intellectual property unless otherwise stated.

Purchasing a resource does not transfer ownership of its copyright. You may not copy, modify, distribute, resell or commercially reproduce our content without written permission, except where permitted by law.

Limitation of Responsibility

Our resources are intended to provide educational and practical support. They are not a substitute for individual professional advice, assessment or support where this is needed.

We do not exclude or limit any liability where doing so would be unlawful, including your statutory consumer rights.

Privacy

We handle personal information in accordance with our Privacy Policy. Please read that policy to understand how your information is collected and used.

Changes to These Terms

We may update these Terms of Service from time to time. The terms applicable to your order will be those in force at the relevant time, subject to applicable law.